The Dim Light

SMS Terms & Conditions

Last updated September 24, 2026.

Optional stay updates

The Dim Light’s text service provides non-marketing information about your current and future reservations and stays, including The Key guest portal invitations, arrival and checkout updates, and two-way guest support. Enrollment is voluntary and is not a condition of booking or purchase.

The signup form saves your choices; it does not send a message or provide access to a reservation. Before sending stay information, we must verify your number and its connection to your stay.

Optional offers and news

You may separately opt into recurring automated marketing texts from The Dim Light. Stay-text consent does not include marketing. Neither choice is required to book or use The Key. Marketing messages will not begin until that service is ready.

Stay-text permission can carry over to future bookings while valid and not withdrawn. We may ask you to verify your number or renew permission when needed. Older consent limited to one reservation is not expanded automatically.

Messages and costs

Message frequency varies based on your stay and support requests. Message and data rates may apply. Only enroll a number you control, and let us know if it changes.

Opting out and getting help

Reply STOP to unsubscribe or HELP for help. You can withdraw a signup saved in this browser on our text preferences page. For assistance at any time, including changing preferences from another device, email hello@thedimlight.com. Opting out does not cancel your booking or prevent access to non-SMS guest services.

Delivery and privacy

Text delivery depends on your carrier and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Do not use this service for emergencies.

Our Privacy Policy explains how we use your information and protect your text-message preferences.